Shipping & Delivery

Here's the lowdown on how your fabulous new bra gets from me to your front door, rural driveway, or mysterious PO Box cave. Looking for Returns info? You got it right here.

I use Pass the Parcel for most deliveries — they’re quite good at passing things, funnily enough.

Where I deliver:

  • Rural addresses;
  • Business addresses;
  • Home addresses; and
  • PO Box addresses please - but please add 1–2 extra days, as I need to drop those off via NZ Couriers and my local NZ Post (cue dramatic sigh and a bit of queue loitering)

Living your best island life?
If you're on Waiheke, Stewart Island or the Chathams, first of all — lucky you! Second, I’ll send your parcel via CourierPost instead. Which means I have to put a bra on (ironic, I know) and trek to the local courier centre — so just add 1–2 extra days, thank you & please.

Delivery Times
From when the courier collects your parcel – not when you hit “Order” and start excitedly checking your letterbox like it’s Christmas Eve.

  • 3–7 working days between major cities
  • 3–10 working days for rural deliveries (Yes, sometimes it takes a smidge longer — rural magic and all that.)

Support Squad Shipping – More reasonable than your last impulse buy from Temu

    Spend Location Shipping Cost
    $0-$99.99 Shipping in NZ incl Rural $7.95
    $100+  Shipping in NZ incl Rural FREE
    $0-199.99 Shipping to Australia $14.95
    $200+ Shipping to Australia FREE

     

        AUSTRALIA: Shipping & Returns 

        Shipping:
        Right — cards on the table: tracking is not currently included.
        I know, not ideal, but I promise I pack every parcel with love, care, and a good talking-to.

        Delivery to Aussie usually takes 5–10 working days, though if you’re rural (or your parcel has to battle a few kangaroos), it may take a bit longer.

        Returns:
        Not quite the right fit? If you didn’t nab it on sale (we do love a bargain, don’t we?), then no worries — a return is absolutely doable.

        Just get in touch with your order number, and I’ll reply within one business day with the return address.

        A few important bits:

        • Return shipping is on you, lovely
        • Once your return arrives back with me, please allow 1–2 business days to process the refund.
        • I’ll refund the price of the item — and depending on your bank, it may take up to 5 working days to show up in your account.

        PREORDERS

        If you’re preordering something (ooh, exciting!), please check the product page for estimated delivery dates — I pop the details there like a very organised person, even though I’m usually rummaging around for packing tape.

        Now, important bit:
        If you order other items alongside your preorder, I’ll hold everything until that preorder is ready to ship.

        Yes, it’s a “wait-for-everyone-to-be-ready” kind of situation — like trying to leave the house with toddlers.

        Want your other bits sooner? Totally doable — just place a separate order for those and I’ll get them off to you faster than you can say "supportive and stylish."