Exchange + Refund Policy

Not happy with the size or style? Or just don't like it? Unlike a lot of lingerie stores we are happy for you to return it as long as you haven't been exercising in it of course. Please see policy for SALE items below.

Item hasn't Arrived?

If your purchase hasn't turned up and its gone way past the delivery time or the status says delivered but you haven't received it - please get in touch asap and we will sort it out for you.

If you haven't removed the tags, worn it for exercise and the bra isn't marked or damaged:

  1. email with your order number in the subject line and let us know if you are exchanging, need help with sizing or wanting a refund.
  2. Please ensure the bra hooks or velcro have been closed so the bra does not get damaged in transit.
  3. Send back to the Returns Address below with your name and/or order number on the back
  4. Once we've received the item the exchange will be shipped or refund issued. You'll receive notification via email once we have received your return. Allow 2-3 working days for the return to be processed. Please read our T+Cs below

Please note, if the bra is marked (including makeup and deodorant stains) or damaged we will not accept the return and you will need to pay Shipping to have it returned.

Full Priced Items: happy to exchange, issue a credit or refund as long as the item is in its original condition with swing tags attached (postage not included)

All items need to be in their original condition with swing tags attached and returned within 30 days

Refunds will be made back to the original payment method e.g, if you paid by credit card you will receive the refund to your credit card

Sale Items: happy to exchange if we still have your size in stock otherwise issue a store credit. A shipping fee will be charged for all exchanges. Please make sure you check your size before purchasing

Last Sizes | Clearance Sale | Seconds: no returns, refunds or exchanges as you just scored yourself a bargain! So please make sure you check your size before purchasing

Returns Address

SportsBra Ltd
PO Box 71108
Auckland 1348
New Zealand

If you are using a courier for your return please email and let us know you are using a courier and need a physical address.


Shipping Costs

  • Customer is responsible for shipping charges to SportsBra Ltd and SportsBra Ltd will pay return shipping back to the customer for the first exchange only
  • Any extra exchanges will incur a delivery charge
  • SportsBra Ltd is not responsible for lost items

There are certain situations where no refunds or exchanges are given:

  • Clearance | Last Sizes | Seconds items
  • Bra is damaged
  • Not in its original condition 
  • Item is marked or dirty
  • Any item that is returned more than 30 days after delivery
  • Items won in a competition