FAQs

Questions about sports bra sizing, support, returns or delivery? You’re in the right place. I’m Alisa, the owner of SportsBra.co.nz, and I’m here to help you find a bra that works for your body and the activities you actually do.

Choosing the right sports bra

How do I know what sports bra size to buy?

Start with your rib and bust measurements, then check the size guide for the bra you’re considering. Sizing can vary between brands, so your usual everyday bra size is a starting point rather than a guarantee.

My sports bra measuring guide explains how to measure. If you’d like a hand choosing a size and style, complete my free online fitting form. I personally review your answers and send recommendations. There’s no obligation to buy.

What if my usual bra size fits differently in a sports bra?

That’s common. Sports bras vary in band firmness, cup shape, coverage and the way they control movement. A firm band should stay in place when you move, but you should still be able to breathe comfortably. Your cups should contain your breast tissue without spilling over or leaving large gaps.

If the band rides up, the straps dig in or the cups don’t sit properly, see my guide to common sports bra fit problems before assuming you need a completely different size.

What is the best sports bra for a larger bust or high-impact exercise?

The best choice depends on your fit, your activity and how much movement feels comfortable to you. For running, horse riding, netball and other high-impact activities, look for a firm, stable band, cups that fully contain your breasts and a design made for high-impact support. No sports bra will stop every bit of movement, but the right fit can help reduce bounce.

Browse my high-impact sports bras, or tell me about your current bra and the activity you’re doing through the online fitting form. A recommendation is much more useful when I know what isn’t working for you now.

Do I need an underwire sports bra for good support?

No. Both underwire and wirefree sports bras can offer strong support when the style suits your activity and fits you properly. Underwire can help give a more separated shape, while some wirefree styles use firm fabric and fuller coverage to control movement. Your preference matters too: the best support is support you’re comfortable wearing.

How do I choose my ENELL size?

Use your actual rib and bust measurements rather than choosing from your usual bra size. ENELL has its own sizing system, and both measurements need to fall within the size range shown on its chart.

Follow my ENELL sizing chart and measuring instructions. If you’re between sizes or unsure how firm the fit should feel, send me your measurements through the fitting form.

What is the difference between ENELL SPORT and ENELL LITE?

ENELL SPORT has a firmer feel and is designed for high-impact activities such as running. ENELL LITE has a softer, more flexible feel and is better suited to lower-impact activity and everyday wear. Both are wirefree and fasten at the front.

For a closer comparison, read ENELL SPORT vs ENELL LITE.

Why is my sports bra chafing?

Chafing often happens when fabric rubs against your skin, especially during longer workouts or when sweat adds moisture. A band that shifts, a seam that catches or a fit that doesn’t suit your shape can all contribute.

Check the fit first, including whether the band stays put when you move. An anti-chafe balm may help protect a spot that’s prone to rubbing, but don’t rely on balm to make a painful or poorly fitting bra work. If a new bra is rubbing badly, get in touch before exercising in it so we can talk through the fit.

Orders, delivery and returns

Where do you deliver, and how long does shipping take?

SportsBra.co.nz delivers within New Zealand and to Australia. Delivery times and charges depend on your destination and order, so check the current shipping and delivery information for the details. If your order includes a preorder item, check its product page for the estimated arrival date.

My parcel hasn’t arrived. What should I do?

Please contact me with your order number if your parcel is overdue or tracking says it was delivered but you can’t find it. I’ll follow it up with the delivery provider. It’s best to come to me first so I can investigate your order directly.

What if I ordered the wrong size?

Get in touch before sending your bra back. For a change-of-size return, the item needs to meet the conditions in my returns policy, including being in its original condition with swing tags attached. Full-price, sale, promotion and preorder items have different return options, so please check the policy for the item you bought.

If you’re unsure which size to exchange it for, tell me how the band and cups fit. That’s more helpful than simply going up or down a size.

Can I use a discount code on an item that’s already on sale?

Usually, discount codes can’t be added to already discounted items unless the promotion specifically says they can. Check the terms in the email or offer where you received your code.

What if my sports bra arrives damaged or develops a fault?

Please contact me with your order number, a description of the problem and clear photos if possible. If it arrived with a fault, please avoid wearing or washing it while we work out the next step.

Faults are assessed under the New Zealand Consumer Guarantees Act. Products should be of acceptable quality and last a reasonable time. What happens next depends on the fault and the circumstances. Ordinary wear and tear or damage caused by misuse is different from a product fault. You can read more about your rights when a product is faulty.

Looking after your sports bra

How should I wash my sports bra?

Always check the care label first. I recommend hand washing in cold water where possible, then air drying. If the label permits machine washing, fasten the hooks and any Velcro, use a lingerie bag and choose a gentle cold cycle. Keep bras away from the tumble dryer, as heat can damage elastic fibres.

For more tips, read how to care for your sports bra.

Can I wear my sports bra for swimming or a triathlon?

Absolutely! But not just any sports bra will do. Think of it like this: you wouldn't wear your running shoes to a yoga class, right? The same goes for your swimwear. To make a splash without sacrificing support, your sports bra needs to have a few key features. Read here for my recommendations.

Still need a hand?

Tell me your measurements, what activity you’re doing and what’s bothering you about your current bra through my free online fitting form. I’ll help you narrow down the styles and sizes worth trying.